Our platform will monitor and manage all aspects of your online reputation, including listings, reviews, mentions and more. We make sure your brand is represented as its best online.
TAKE CONTROL OF YOUR ONLINE REPUTATION TODAY
- Hear what your customers are saying about your business on review sites, blogs and social networks.
- Ensure your online listings are consistent across the major listing sites on the internet.
- See how your online presence compares to your competition.
- Receive actionable reports that help improve your business online presence.
- Gather reviews from customers with Review Generation; control which reviews go public and which stay private.
If search engines will show your website is also affected by your customer reviews. Google and other search engines now take your customer reviews into account when deciding which websites to list in search results. A recent survey by a company named Moz attributed as much as 10% of web traffic value to reviews. Using Google My Business to claim your map listing and begin managing your customer review process.
It’s very important to use a customer review process in which customers are asked individually to review your company’s performance on Google. The customer review system works best when your technicians and installers ask the customer in person to please leave a positive review on Google and then follow up with an email asking again for the review. Our social review center allows you to easily manage this process or we can manage it for you if needed (we know your busy).
One pitfall to avoid is companies that provide reviews for a fee. If Google determines your reviews are not genuine (organic) Google will moderate your reviews and remove them. Guess which ones they will remove? Yes, they will remove the positive ones while leaving any negative feedback.
It’s critically important in today’s digital marketing to ensure your technicians and installers are receiving good customer service training and using good customer service skills with every customer.
An unhappy customer can wreak havoc on your company’s reviews. You will not be able to remove a negative review, even if you never serviced the customer. It’s almost reached the point that it would be cheaper to replace an entire system to keep a happy customer than to try to overcome negative reviews across the internet of an unhappy customer.
Every company has a few customers who are unreasonable and provide a bad review. Many times, these bad reviews may be from customers you never even serviced or as a result from a disagreement with their home builder. The only way to counteract these rogue bad reviews is through an active engagement with your happy customers. Our social review center asks every one of your customers for a review. This allows your average customer rating to remain high and search engines to list your website.
The social review platform is easy to use or we will be glad to manage the process for you. Most clients prefer that we handle everything.